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Frequently Asked Questions

FEATURES - FUNCTION - OPTIONS

Getting Answers to Your Questions

Through this website we hope to answer many of your questions regarding our service.  We invite you to contact us to further understand how automated timekeeping can reduce your labor costs and add convenience to your current payroll process.

Q:  What Is It?

Our solution is a web-based, automated timekeeping service that is suitable for businesses both large and small.  It was designed to offer exceptional user ease through its online administrative service and through the use of "plug and play" hardware (hardware optional) to collect employee punch data.  Employees can utilize badge cards, PIN, a biometric finger scan, or the phone to record employees punches, depending on your choice of collection device(s).

Q:  How does it work?

A:  The solution is made up of an online administrative service for managing employee labor data and a variety of hardware options to collect and send the employee punches to the Internet.

To offer an example, our standard electronic time and attendance clock is an advanced time clock that connects to a telephone line and automatically transmits employee punches to a secure web-based server.  It’s the simplest alternative to laborious time card calculation.  Employees punch in and out on the clock by swiping their personal electronic time card or entering a PIN code.  Each night, the clock silently transmits the day’s activity - reliably and securely.  The time and attendance records are immediately available to be electronically transferred for payroll processing.

Q:  Aside from basic time tracking, what other features does your timekeeping service provide?

A:  In addition to a variety of collection methods and connectivity options, other features of our service include job costing (with full summary/detail reporting capabilities), custom prompts, automated daily e-mail reports, automatic lunch deductions, flexible and automated overtime calculations, customized supervisor login accounts, custom punch rounding, shift differential pay, and much more.  Our system offers a variety of basic and advanced timekeeping features.

Q:  How long does it take to get set up?

A:  Depending upon the collection method you choose, the setup time can vary slightly; however, our collection devices were designed to be quickly launched... usually in a matter of minutes.  Our focus is to offer "plug and play" convenience, and hardware setup (if applicable) can be accomplished by an employee or supervisor rather than by a installation professional.  Our solutions usually don't require much more than a power outlet and phone/internet connection.

Q:  How does the service track job costing?

A:  At the time of clock IN/OUT the employee can be prompted to enter the data needed for job costing.  For example, the clock can be programmed to prompt the employee to enter a job code, department, amount of sales, tips, etc.  Reports can then be run to filter by employee, job code, department, etc. to quantify and organize the data collected from the employees throughout the day.

Q:  What type of reports do you have to offer?

A:  TWe offer a selection of differing reports, each of which may be altered, filtered, or sorted in a variety ways to better accommodate reporting needs. The following are some examples of reports we offer:
  • Summary Report
  • Detail Report
  • Single Day Summary Report
  • Daily E-mail Report
  • Labor Code Report

Q:  Does your service support multiple departments with multiple pay rates?

A:  Yes.  Employees with multiple departments and multiple pay rates are supported.

Q:  Does your service offer Rounding options?

A:  Yes.  We offer a wide variety of "global" rules, along with the ability to create custom rounding scripts for clients who posses special rounding schedules.

Q:  How does your system handle Overtime?

A:  Standard OT rules for individual States are available.  Custom scripting also enables us to accommodate an assortment of additional OT settings.

Q:  Where can I see this service in action?

A:  To view a live account in action we have an interactive demo account available through this website.  View the See It In Action section to view our demo live, screen shots, and other samples of our service.   Our demo account functional account that shows the majority of system features.  Take a look at the individual employee time cards; each card represents a different company and account setup possibility.

Q:  What type of data collection devices do you have to offer?

A:  We offer a small number of collection devices that allow employees to punch in/out via PIN code, badge card swipe, a web browser, fingerprint scan, or over the phone.

Q:  Is there a way to bulk import employee data into our account?

A:  Yes.  Using a simple Excel spreadsheet with labeled columns the employee data may be imported into the system.

Q:  Is there a limit to the number of supervisors one client can have in the system?

A:  No.  Feel free to create as many supervisors as needed.

Q:  Can I restrict a supervisor from seeing wages on the timecards?

A:  Yes.  When setting up a supervisor login, the supervisor can be filtered to view only assigned departments, locations or employees.  They can also be filtered to either see wages or not, edit punches or not, and add/edit employee data or not.

Q:  Does your service alert the supervisor of missed punches?

A:  Yes.  If an employee has a missing punch, his/her name will appear in red in the Employee List along with the number of punches missing.  We also offer a free Daily E-mail Report, which provides activity for the previous day and also displays missing punches.

Q:  Can employees view their time cards?

A:  Yes.  Employees may view their time card using an Internet browser.  An employee must have a web password to view their timecard.  Employees are not able to edit their time card using their employee login ID and password, but may be given permission to edit their own time card through a supervisor login ID and password.

Q:  Can an employee clock IN at one location and OUT at another location?

A:  Yes.  Employees can clock in and out at each location and/or through any collection device assigned to the account.

Q:  Can an employee clock into more that one "job code" during a shift?

A:  By activating the "Out Punch Completion" option, employees do not have to clock OUT of one "job" and IN to the next.  They simply clock IN to each "job" after completing the previous one.  The system will then automatically generate an OUT punch for the previous "job".  The only time an employee will need to actually clock OUT (using the 2 key) is at the end of their shift.

Q:  Can your system handle automatic lunch deductions?

A:  Yes.   In the Employee Set Up screen, automatic lunch parameters can be set.""For example, a setting of 30 minutes after a 5 hour shift may be created.

Q:  How do I send my timekeeping data electronically for payroll processing?

A:  An electronic file can be created in seconds containing all your collected data, which can then be used for processing rather than faxing or phoning in your data.  This process will save you significant time and reduce human error risk in preparing your data.
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